Apply for or Discontinue Service

Apply for Service

New or transferred utility accounts must be done in person through the Utility Billing Department. When requesting utility service for connection, the responsible party must be present. In most cases, service can be initiated on the same day as long as all information is provided by noon, if not, service will be initiated the next business day.

• Homeowners applying for service: Must complete a Utility Application and present a photo ID.
• Renters applying for service: Must complete a Utility Application, present a photo ID and must pay renters deposits before service can be turned on.

Any prior outstanding account balances must be paid in full before new service can be instated.

Your utility deposit is based on a favorable credit inquiry evaluated by an independent agency with customer’s social security number. A credit inquiry has a fee of $10 and a photo ID must be presented. Without the credit inquiry or with an unfavorable credit report the security deposit is required. In the event your service is disconnected due to nonpayment, an additional security deposit may be required in order to restore service.

Renters Deposit Information

Water

• City Renter $65
• Non-City Renter $90
• Non-City Owner $65
• Security Deposit $100

Gas

• City Renter $75
• Non-City Renter $100
• Non-City Owner $75
• Security Deposit $150

Disconnecting Service

It is our policy that a customer wishing to discontinue their service must appear in person at the Utility Billing Department. If you are not able to come to the Utility Billing Dept in person, please contact the Utility Billing Department to discuss other possibilities. It is important that when disconnecting service, customers supply a forwarding address. This will ensure that the customer will receive their final bill and/or deposit refund.